Help - General Please click the relevant link below for more information. Customer Services and complaints Environmental policy Newsletter Telephone and Fax numbers Opening hours Customer Services and complaints We are committed to providing a high standard of service, however, if you have any complaints, comments or suggestions please contact our Customer Services Department: Tel: 0870 200 6272 - Monday to Friday, 9.00 am to 5.00 pm (GMT) or complete our contact us form. Customer satisfaction is of utmost importance to us and we will make it a priority to find a solution quickly. We will acknowledge your complaint within 2 working days, either by telephone, email, fax or letter. We will aim to resolve any complaints you have within 5 working days. In the very unlikely chance that we can not resolve your complaint satisfactorily we will direct you to a low cost independent arbitrator. Back to Top Environmental policy We take our responsibility to the environment seriously, we dispose of by-product materials, such as metal, plastic, card, and paper into government approved recycling schemes, where possible we use paper and packaging made from recycled materials and we also use low energy lighting and electrical equipment. We recommend to our customers that when the products that they purchase from us reach the end of their useful life the items and packaging are disposed in an environmentally friendly way. Back to Top Newsletter We send out newsletters by email at regular intervals detailing new products and special offers that are currently available. To receive our newsletters please type your email address in to the text box under the heading Newsletter shown to the right. Full instructions on the simple process of unsubscribing are shown at the bottom of each newsletter, all unsubscriptions are processed within 2 working days of receipt. By place an order with us you are agreeing and giving consent that we can send you these newsletters by email. We do not sell, trade or pass email address or any other details about our customers or potential customers to third parties, please read our customer privacy policy. Back to Top Telephone and Fax numbers All calls to a number beginning with 0870 cost 8 pence per minute from 8am to 6pm Monday to Friday and 4 pence per minute 6pm to 8am Monday to Friday from a standard BT Land Line (other call carriers or line providers might charge differently), 0870 numbers are not premium rate lines. For our address please see our contact us page. Back to Top Opening hours Monday to Friday - 9.00 am to 5.00 pm GMT (closed during English public holidays) Back to Top